Senior Implementation Consultant

The role

You will configure Zenoti to fit customer business processes and run proof of concepts and pilots for large, high-priority customers. You will also move customer data into Zenoti and make sure implementations succeed.

What you will do

• Configure Zenoti to meet customer business processes
• Design and set up proof of concepts and pilots for high-priority and large customers
• Extract, transform and load data across systems into Zenoti
• Identify significant risks and unknowns, and drive mitigation plans
• Address customer issues and concerns in a timely fashion
• Stay up to date with product knowledge, business flow, sales process and market dynamics
• Build expertise in data migration tools and techniques and legacy software data structures
• Maintain complete documentation and follow organizational processes
• Ensure adherence to SLAs and key metrics
• Coordinate with internal teams to meet customer needs while managing expectations

Required qualifications

• Experience implementing software systems, with hands-on work in data transformation, system validation and migration
• Deep knowledge of MS Excel features
• Ability to use tools or scripts to transform data for setting up customer sites
• Ability to innovate and develop tools to improve the migration process
• Experience with data migrations and data mapping
• Ability to adhere to and develop quality checks for data migration integrity
• A technology-centric background
• Strong logical, analytical and problem-solving skills
• Excellent communication skills
• Ability to work in a fast-paced environment across multiple projects

Nice to have

• Working knowledge of database systems
• Knowledge of web design using HTML

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork, nutrition counseling and stress management
• Family inclusion in benefit awareness sessions
• Social activities, community engagement and give-back initiatives

About the company

Zenoti provides a cloud-based software platform for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company was named a Great Place to Work Certified employer for 2021-2022.