Product Specialist (SaaS Implementation and Onboarding)

The role

You will lead customer onboarding for Zenoti's AI products, helping clients set up, integrate and adopt them. You will act as a trusted advisor, track usage and ROI, and work with Product, Engineering, Support, Sales and Customer Success teams.

What you will do

• Lead customer onboarding, setup, integration and initial success with AI products
• Run customer sessions, demos and training, and recommend best practices
• Build relationships with customer technical, business and executive stakeholders
• Gather customer feedback and turn it into recommendations for internal teams
• Help customers integrate AI solutions into business workflows
• Monitor product usage and find chances to increase adoption
• Define success metrics with customers and demonstrate ROI
• Work with Product, Engineering and Support to resolve customer issues
• Share customer insights to influence the product roadmap
• Track customer health, adoption and engagement, and deliver regular reports and business reviews

Required qualifications

• 2–4 years of hands-on experience in SaaS, preferably as a Product Specialist, Solutions Architect or Business Consultant
• Strong understanding of customer onboarding, engagement and adoption frameworks
• Experience in stakeholder management across customer and internal groups
• Proficiency in analyzing product usage data and presenting insights
• Prior hands-on exposure to AI or data-driven products
• Strong verbal and written communication skills, including requirements and solution documentation
• Ability to manage multiple projects and work with remote teams across time zones
• Strong ability to demo, train and deliver customer presentations
• Strong logical, analytical and problem-solving skills
• Open to travel on short notice to customer locations
• Good understanding of MS Office, JIRA, Confluence and PS tools
• Ability to learn new skills in a fast-paced, changing environment

Benefits

• Attractive compensation
• Work with a dynamic and diverse team that values collaboration, creativity and growth
• Opportunity to lead impactful projects and help shape Zenoti's global platform success

Before you apply

• Prior hands-on exposure to AI or data-driven products is required
• Open to travel on short notice to customer locations when required

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company was recognized as a Great Place to Work Certified employer for 2021-2022.