Senior Implementation Consultant

The role

This role helps customers set up and configure Zenoti software to match their business processes. The work includes running proof of concepts and pilots, moving data into Zenoti, and resolving customer issues during onboarding.

What you will do

• Configure Zenoti to meet customer business processes
• Design and set up proof of concepts and pilots for high priority and large customers
• Extract, transform and load data across systems into Zenoti
• Identify significant risks and drive mitigation plans
• Address customer issues and concerns in a timely fashion
• Stay up to date on product knowledge, business flow, sales process and market dynamics
• Build expertise in data migration tools, techniques and legacy data structures
• Maintain complete documentation and follow organizational processes
• Ensure adherence to SLAs and key metrics
• Coordinate with internal teams to meet customer needs while managing expectations

Required qualifications

• 4+ years of experience implementing software systems
• Hands-on experience in data transformation, system validation and migration tasks
• Deep knowledge of MS Excel features
• Ability to use tools or scripts to transform data for setting up customer sites
• Ability to innovate and develop tools to enhance the migration process
• Experience with data migrations and data mapping
• Ability to adhere to and develop quality checks for data migration integrity
• A technology-centric background
• Strong logical, analytical and problem-solving skills
• Excellent communication skills
• Ability to work in a fast-paced environment across multiple projects

Nice to have

• Working knowledge of database systems
• Knowledge of web design using HTML

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork, nutrition counseling and stress management
• Inclusion of family in benefit awareness sessions
• Social activities, social work and community give-back initiatives

About the company

Zenoti provides cloud-based software for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company reached a $1 billion unicorn valuation and was recognized as a Great Place to Work Certified company for 2021-2022.