Technical Account Specialist - Customer Support

The role

You will support Zenoti customers in their daily business operations, focusing on product support, problem resolution, training and post-go-live adoption. You will be the single point of contact for large customer accounts and coordinate issue reviews and product enhancement requests.

What you will do

• Support Zenoti customers in their daily business operations
• Provide product support, problem resolution, training and post-go-live adoption
• Serve as the single point of contact for large customer accounts
• Coordinate with a broader supporting team across the world to resolve customer issues
• Coordinate issue reviews, product enhancement requests and other post-live activities
• Manage multiple priorities across multiple projects at the same time

Required qualifications

• Bachelor's degree in business, computer science, IT, engineering or equivalent
• 4-5 years of professional experience
• 2-3 years of experience in Technical Account Management, Technical Support or Help Desk supporting complex, data-driven web applications
• Strong logical, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Open to travel on short notice to customer locations when required, up to 10%
• Previous Technical Support or Help Desk experience supporting complex, data-driven web applications

Nice to have

• Experience in a customer service or retail segment
• Experience in the wellness or spa industry
• Experience supporting e-commerce solutions

Benefits

• Medical, dental and vision coverage
• Participation in company 401k plan
• Unlimited paid time off
• Paid parental leave
• Flexible work hours
• Programs, classes and activities supporting physical and mental wellbeing

Before you apply

• An associate's degree with significant retail or customer service experience is also considered, when coupled with a solid technical background

About the company

Zenoti provides cloud-based software for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company is recognized as a Great Place to Work Certified employer for 2021-2022.