Senior Manager - Product Management (AI Workflows)

The role

You will own the product strategy and roadmap for HyperConnect, Zenoti's AI customer engagement platform. You will work with AI and engineering teams to turn large language model capabilities into features for wellness businesses.

What you will do

• Define and execute the product vision, strategy, and roadmap for HyperConnect
• Partner with AI/ML engineering teams to turn LLM capabilities into customer-facing features
• Gather requirements from customers and write functional requirements documents
• Build agile product backlogs for AI-powered engagement features
• Work with data science teams on conversational AI behaviors, prompt engineering and model fine-tuning requirements
• Drive cross-functional work with engineering, design, sales and customer success
• Define success metrics and KPIs, including engagement rates, revenue recovery, retention and satisfaction
• Keep up with advances in LLMs, generative AI and conversational AI
• Manage stakeholder expectations and build buy-in for AI product investments

Required qualifications

• 10+ years of experience as a Product Manager or Technical Product Manager
• At least 1 year working on AI/ML-powered products
• Experience shipping products that use large language models, conversational AI or multi-channel engagement platforms
• Understanding of generative AI concepts: prompt engineering, model fine-tuning, RAG and evaluation metrics
• Technical or engineering background for deep discussions with AI/ML engineers
• Excellent communication and presentation skills for customers and senior executives
• Experience gathering requirements and writing clear product specifications
• Proven ability to influence cross-functional teams in a fast-paced environment
• Strong analytical skills to use data for product decisions

Nice to have

• Experience with omni-channel customer engagement platforms (phone, SMS, web, chat)
• Background in B2B SaaS, particularly in beauty, wellness or hospitality
• Experience with NLP/NLU platforms and customer interaction analytics
• MBA from a premier management institute or equivalent experience
• Understanding of the wellness industry and its operational challenges

Benefits

• Competitive compensation
• Attractive benefits including medical coverage for you and your family
• Regular yoga, meditation, breathwork and stress management sessions
• Work on AI products used by 30,000+ businesses globally
• Opportunity to lead impactful AI products at a $1B+ unicorn company

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.