Customer Training Specialist

The role

You will deliver product training to Zenoti customers in Spanish, French and English. You will also build training materials and curriculum and support customer implementations.

What you will do

• Develop standardized training materials and curriculum with clear learning objectives
• Identify customer training needs and build training plans
• Deliver product training live, online and remotely
• Support implementations remotely or at customer locations
• Stay current on product knowledge, business flow, sales process and market dynamics
• Analyze usage metrics, support tickets and customer feedback to improve training
• Help define and track training objectives and key results
• Drive maximum product adoption and client satisfaction

Required qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or similar
• 2-4 years of experience in customer-facing, teaching, training, or instructional design
• Excellent written and verbal communication in Spanish, French and English
• Excellent customer service skills and ability to work with global customers
• Strong logical, analytical, critical thinking and problem-solving skills
• Ability to understand, articulate and manage customer expectations
• Experience working with remote teams
• Experience with SaaS or enterprise software
• Experience developing and conducting end-user training for SaaS or enterprise applications
• Ability to travel up to 50%

Nice to have

• Background in instructional design or adult learning theory
• Experience with Camtasia Studio, Articulate, Adobe Captivate, or other e-learning and learning management systems
• Fluency in European and Southeast Asian languages

About the company

Zenoti provides cloud-based software for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company is an equal opportunity employer.