Manager - Customer Success - Enterprise Accounts (SaaS )

The role

Manage a portfolio of key, high-ARR enterprise customers for Zenoti's beauty and wellness software. Deliver business reviews, workshops and growth insights, and work with sales, technical account managers and operations teams.

What you will do

• Build and maintain relationships with customers, including CxOs and key stakeholders
• Drive platform adoption and communicate value to customers
• Monitor customer health metrics such as engagement, usage and NPS to prevent churn
• Identify upsell and expansion opportunities
• Become a subject matter expert in the Zenoti platform and build solutions for customer challenges
• Run regular check-ins and business reviews
• Use customer data and metrics to guide decisions and improve retention
• Work with sales, marketing, product, support and engineering to resolve issues and improve the product
• Manage multiple accounts and prioritize tasks
• Identify risks early and resolve critical customer issues

Required qualifications

• Bachelor's degree
• 10+ years of experience in a customer-facing role in Customer Success, Account Management, Consulting or Professional Services with enterprise customers
• Ability to travel as needed
• Strong empathy for customers and passion for revenue and growth
• Experience in fast-paced growth environments
• Proven success in client growth, retention and satisfaction

Benefits

• Work in a high-growth, innovative company
• Dynamic and collaborative environment
• Opportunities for professional growth, learning and career advancement

Before you apply

• Travel may be required to be on-site with key customers or attend industry events

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.