Zenoti
Senior Manager - Enterprise Customer Success (SaaS Customer Success)
Seattle, Washington, United States. Posted 3 months ago
The role
This role manages a portfolio of key enterprise customers with high ARR. The person delivers workshops, business reviews, and growth insights, and works with sales, technical account managers, and operations teams.
What you will do
- Build and maintain strong relationships with customers, including CxOs and key stakeholders
- Drive platform adoption, communicate value, and achieve mutually beneficial business results
- Monitor customer health metrics (engagement, usage, NPS) to prevent churn and find upsell opportunities
- Become a subject matter expert in Zenoti's platform and build solutions for customer challenges
- Use customer data and insights to guide decisions, improve retention, and identify expansion
- Lead customer conversations, influence stakeholders, and manage renewals
- Work with sales, marketing, product, support, and engineering teams
- Manage multiple accounts and communicate complex topics clearly
- Identify and mitigate risks before they affect retention
- Work with complex, multi-divisional, multi-geographical customers
Required qualifications
- Bachelor's degree
- 10+ years of experience in a customer-facing role in Customer Success, Account Management, Consulting or Professional Services with enterprise customers
- Ability to travel as needed
- Strong empathy for customers and passion for revenue and growth
- Experience working in fast-paced growth environments
- Proven success in client growth, retention, and satisfaction
Benefits
- Be part of a high-growth, innovative company
- Dynamic and collaborative environment with industry leaders
- Opportunities for professional growth, learning, and career advancement
Before you apply
- Zenoti provides equal employment opportunities and prohibits discrimination and harassment
About the company
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.