Zenoti
Lead Customer Success Manager (Enterprise Accounts)
Seattle, Washington, United States. Posted 2 months ago
The role
You will work as a Customer Success Manager for enterprise accounts, helping customers adopt Zenoti's platform and reach their goals. You will build relationships, guide product use, and drive retention and growth.
What you will do
- Build strong relationships with customers and understand their business needs and challenges
- Become a subject matter expert in Zenoti's platform and deliver maximum value to customers
- Analyze customer challenges and develop solutions to improve their experience and outcomes
- Use customer data and insights to guide decisions, retention and expansion opportunities
- Lead customer conversations and influence stakeholders within their organizations
- Work with sales, marketing, product and support teams to ensure a smooth customer journey
- Manage multiple accounts, prioritize tasks and communicate complex topics clearly
Required qualifications
- Ability to deeply understand and use Zenoti's product, with a proactive approach to learning
- Strong analytical and critical-thinking skills
- Ability to interpret data to define strategies and make informed decisions
- Confidence, charisma and credibility to lead discussions
- Strong interpersonal skills, active listening and customer empathy
- Proven ability to work with diverse teams and align stakeholders
- Exceptional organizational skills and effective communication
Nice to have
- Experience in a SaaS, technology, or customer-facing role
- Background in the wellness, beauty, or fitness industries
- Proficiency in CRM tools and data analytics platforms
Benefits
- Work in a high-growth, innovative company
- Dynamic and collaborative environment with industry leaders
- Opportunities for professional growth, learning and career advancement
About the company
Zenoti provides cloud-based software for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company states it has surpassed a $1 billion unicorn valuation.