Senior Implementation Consultant

The role

You will work with customers to define their requirements and help them adopt Zenoti solutions. You will run demos, configure the software, and lead implementations, proofs of concept and pilots for large customers.

What you will do

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue
• Drive demos, walk-throughs and solution reviews with customers
• Design and set up proof of concepts and pilots for high priority and large customers
• Configure Zenoti to meet customer business scenarios
• Identify risks based on current product capabilities and define and implement mitigation plans
• Address customer issues and concerns in a timely fashion
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics
• Maintain complete documentation and follow organizational processes
• Ensure adherence to SLAs and key metrics
• Coordinate with internal teams to meet customer needs while managing customer expectations

Required qualifications

• 3-8 years of experience in implementation and support of enterprise products
• Strong software background and ability to master product functionality and configure software solutions
• Proven fast learner of enterprise applications, with experience implementing cloud solutions
• Proven track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis and data migrations
• Experience driving technical discussions and discovery workshops with customers
• Strong verbal and written communication skills, especially for requirements and solution documentation
• Ability to manage and work across multiple projects, including with remote teams across time zones
• Strong ability to demo, train and deliver customer presentations
• Strong logical, analytical and problem-solving skills
• Open to travel on short notice to customer locations when required
• Ability to learn new skills and operate in a fast-paced and changing environment

Nice to have

• Knowledge of web design using HTML and JavaScript
• Understanding of MS Office, JIRA and Basecamp
• Experience in the wellness or spa industry
• Eagerness to learn about opportunities and challenges driving revenue in the health and wellness industry

Benefits

• Attractive compensation
• Medical coverage for yourself and your immediate family
• Regular social activities
• Opportunities to give back through social work and community initiatives
• Opportunity to lead impactful projects and help shape the global success of Zenoti's platform
• Work with a dynamic and diverse team that values collaboration, creativity, and growth

About the company

Zenoti provides an all-in-one, cloud-based software platform for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company reached a $1 billion unicorn valuation and is recognized as a Great Place to Work Certified company for 2021-2022.