Senior Implementation Consultant

The role

You will configure the Zenoti software to match each customer's business processes. You will run proof of concepts and pilots, and move customer data into Zenoti.

What you will do

• Configure Zenoti to meet customer business processes
• Design and set up proof of concepts and pilots for high priority and large customers
• Extract, transform and load data across systems into Zenoti
• Identify significant risks and drive mitigation plans
• Address customer issues and concerns in a timely fashion
• Stay up to date with product knowledge, business flow, sales process and market dynamics
• Build expertise in data migration tools and legacy software data structures
• Maintain complete documentation and follow organizational processes
• Ensure adherence to SLAs and key metrics
• Coordinate with internal teams while managing customer expectations

Required qualifications

• 6+ years implementing software systems
• Hands-on experience in data transformation, system validation and migration tasks
• Deep knowledge of MS Excel features
• Ability to use tools or scripts to transform data
• Experience with data migrations and data mapping
• Ability to adhere to and develop quality checks for data migration integrity
• A technology-centric background
• Strong logical, analytical and problem-solving skills
• Excellent communication skills
• Ability to work in a fast-paced environment across multiple projects

Nice to have

• Working knowledge of database systems
• Knowledge of web design using HTML

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork and nutrition counseling
• Stress management and family wellbeing awareness sessions
• Social activities and community give-back initiatives

About the company

Zenoti provides cloud-based software for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.