Director - Customer Success

The role

You will help Zenoti customers get full value from the platform, guiding them through product adoption, best practices and long-term growth. You will build relationships with customers, CxOs and other stakeholders, and manage renewals and expansion opportunities.

What you will do

• Build strong relationships with customers, CxOs and relevant stakeholders to understand their needs and challenges
• Become a subject matter expert in the Zenoti platform and explore its features to deliver maximum value
• Analyze customer challenges and independently develop solutions that improve their experience and business outcomes
• Use customer data and insights to guide decisions, drive retention and identify expansion opportunities
• Lead customer conversations, influence stakeholders and drive positive change within their organizations
• Balance customer advocacy with business goals by managing renewals and identifying growth opportunities
• Work with sales, marketing, product and support teams to ensure a seamless customer journey
• Manage multiple accounts, prioritize tasks and communicate complex topics clearly and concisely

Required qualifications

• Technical curiosity and the ability to deeply understand and use the Zenoti product
• Strong analytical and critical-thinking skills
• Ability to interpret data to define strategies and make informed decisions
• Confidence, charisma and credibility to lead discussions and drive meaningful change
• Strong interpersonal skills, active listening and a customer-first mindset
• Proven ability to work with diverse teams across sales, marketing and product
• Exceptional organizational skills, task prioritization and effective communication

Nice to have

• Experience in a SaaS, technology or customer-facing role
• Background in the wellness, beauty or fitness industries
• Proficiency in CRM tools and data analytics platforms

Benefits

• Work in a high-growth, innovative company transforming the beauty and wellness industry
• Dynamic and collaborative environment with industry leaders
• Opportunities for professional growth, learning and career advancement

Before you apply

• Zenoti provides equal employment opportunities and prohibits discrimination and harassment

About the company

Zenoti provides a cloud-based all-in-one software platform for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The company has a $1 billion unicorn valuation and was recognized as a Great Place to Work Certified company for 2021-2022.