Senior Product Specialist - Implementation/Onboarding

The role

You will work with customers to define their requirements and set up Zenoti solutions to streamline their operations. You will run demos, configure the software, solve customer issues, and keep documentation and service levels on track.

What you will do

• Work with customers to define requirements and help them adopt Zenoti solutions.
• Drive demos, walk-throughs and solution reviews with customers.
• Design and set up proof of concepts and pilots for high priority and large customers.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities and define mitigation plans.
• Address customer issues and concerns in a timely fashion.
• Stay up to date with product knowledge, business flow, sales process and market dynamics.
• Maintain complete documentation and follow organizational processes.
• Ensure adherence to SLAs and key metrics.
• Coordinate with internal teams to meet customer needs while managing expectations.

Required qualifications

• 6-9 years of experience in implementation and support of enterprise products.
• Strong software exposure and ability to master product functionality.
• Strong verbal and written communication skills, especially for requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Strong ability to demo, train and deliver customer presentations.
• Strong logical, analytical and problem-solving skills.
• Open to travel on short notice to customer locations when required.
• Good understanding of MS Office, JIRA and Basecamp.
• Ability to learn new skills and operate in a fast-paced, changing environment.

Nice to have

• Knowledge of web design using HTML and JavaScript.
• Experience in the wellness or spa industry.
• Eagerness to learn about opportunities and challenges driving revenue in health and wellness.

Before you apply

• Applicants are evaluated without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, o

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.