Project Manager, Customer Onboarding (SaaS)

The role

You will lead multiple customer implementation projects for Zenoti systems and solutions, planning and delivering them on time and at high quality. You will also manage customer onboarding, risks, cross-team dependencies and project reporting.

What you will do

• Lead multiple customer implementation projects for Zenoti systems and solutions
• Ensure projects are well-planned, executed efficiently and delivered with high quality
• Manage project information, feature definition and scope; facilitate project reviews with customers
• Identify significant risks and unknowns and drive resolution plans
• Manage cross-team dependencies and coordinate cross-team initiatives and blocking issues
• Track and ensure release criteria and minimum viable product are delivered with quality
• Manage project tracking, metrics and status reporting across the Implementation group
• Help with resource allocation, delegation and assignments across the Product Specialist team
• Drive information sharing and capture best practices across the Global Services Team
• Independently plan and implement the customer onboarding process and address customer issues in a timely fashion

Required qualifications

• Strong logical, analytical and problem solving skills
• Strong verbal and written communication, including teamwork, stakeholder management and ability to influence
• Ability to work in a fast-paced, dynamic start up environment
• Good understanding of MS Excel, MS Office, Google apps, Jira, Basecamp and Smartsheet
• Strong technical background and ability to understand complex product functionality, design and technical issues
• Experience overseeing multiple complex projects involving integrations with multiple systems, with an on-time and in-scope track record
• Bachelor's degree in computer science or equivalent experience
• 5-8 years of project management, with at least 4 years of technical project management for external clients with integrations to external systems
• Proven history managing projects for clients, customers and external stakeholders
• Extremely well-organized, with attention to detail and exacting quality standards
• Experience working with remote teams
• Ability to travel on short notice up to 20%

Nice to have

• Experience implementing cloud SaaS solutions
• Experience as a Software Developer
• Experience in the beauty, wellness, spa, salon or fitness industry
• PMP or similar certification

Benefits

• Equal employment opportunities; discrimination and harassment are prohibited

About the company

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. It powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.