Sales Operations Analyst

The role

You will be the first point of contact for the US sales team on the sales tech stack, resolving rep questions and onboarding new hires. You will also administer systems such as Salesforce, CPQ, Jira and Gong, and protect sales data quality.

What you will do

• Resolve rep questions on the sales tech stack and unblock reps within agreed response times
• Onboard and configure all new hires on the tech stack
• Maintain rep-facing documentation in Confluence and deliver training and AMA sessions
• Share a daily handover of open items, blockers and risks
• Handle DocuSign and billing system requests and run closed account checks
• Administer Jira, Gong and other tools in the tech stack
• Govern Salesforce data and own sync issues between Outreach and Salesforce
• Own recurring daily, month-end and quarter-end data tasks and ad-hoc reporting requests

Required qualifications

• Bachelor's degree
• At least 2 years of experience in sales operations or a related function
• Strong understanding of how SaaS organisations operate and scale
• 2+ years of Salesforce experience including bulk loads, data governance and reports and dashboards
• 2+ years of experience administering Jira, including workflows, automation rules and request templates
• Experience owning and administering a sales tech stack and supporting users directly
• CPQ experience
• Experience supporting quote, contract or billing processes such as DocuSign or a billing system
• Excellent written communication and problem-solving skills
• Responsive, service-minded, with strong attention to detail
• Working knowledge of Salesforce opportunity stages and the sales tech stack
• Willingness to work extended hours during quarter-close or year-end

Nice to have

• Hands-on administration of Outreach, Highspot, Gong or RingCentral
• Salesforce Administrator certification
• Experience building automation such as Jira automation rules or Salesforce Flow
• Experience delivering training to sales teams
• Experience evaluating new technology and presenting a recommendation

Before you apply

• Zenoti provides equal employment opportunities and prohibits discrimination

About the company

Zenoti provides a cloud-based software solution for the beauty and wellness industry, powering more than 30,000 salons, spas and fitness studios in over 50 countries. The company reached a $1 billion unicorn valuation and is recognised as a Great Place to Work Certified employer.