Director of Payment Operations & Strategy

The role

This role leads the entire payment operations function, keeping payment processing efficient, secure and compliant. The director will set strategy and manage a payment operations team.

What you will do

• Develop and execute a strategic vision for the payment operations team
• Lead, mentor and manage a team of payment operations professionals
• Foster a culture of continuous improvement and operational excellence
• Ensure compliance with relevant regulatory requirements and industry standards
• Develop and maintain policies and procedures to mitigate onboarding risk and ensure payment security
• Collaborate with internal and external auditors to ensure compliance and address issues
• Resolve payment-related issues and inquiries from internal and external stakeholders
• Train internal teams and give product development input to reduce escalations
• Monitor KPIs and prepare regular reports for senior management
• Work with finance, IT, customer service, legal, payment processors, software partners and banks

Required qualifications

• Bachelor's degree in Finance, Business Administration or a related field
• 7+ years of experience in payment operations
• At least 3 years in a leadership role
• Deep understanding of payment processing systems, financial operations and regulatory requirements
• Strong analytical and problem-solving skills
• Excellent leadership and team management abilities
• Proven ability to drive process improvements and operational efficiency
• Exceptional communication and interpersonal skills

Nice to have

• MBA or relevant advanced degree
• Experience in the technology or software industry

About the company

Zenoti provides cloud-based software for the beauty and wellness industry, used by more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. The posting notes a $1 billion unicorn valuation and recognition as a Great Place to Work Certified company for 2021-2022.