Senior Director, People Operations

The role

This leader serves as operational deputy to the Chief People Officer. They run global HR infrastructure, total rewards execution, HRIS architecture, people analytics, compliance, and employee lifecycle operations across US, UK, Australia, and Mexico offices.

What you will do

• Act as operational deputy to the Chief People Officer and turn the people roadmap into department goals and service models.
• Manage the People Operations budget across benefits, HR technology, vendors, and events.
• Lead, mentor, and scale the People Operations team.
• Support scaling and M&A integrations, including HRIS and payroll migrations and policy harmonization.
• Oversee global payroll, statutory deductions, and compensation administration with Finance.
• Direct global benefits administration, renewals, leave management, and accommodations.
• Manage vendor relationships, RFPs, SLAs, and contracts, including EOR/PEO providers and benefits brokers.
• Own the HR tech stack, including HRIS, onboarding, performance platforms, and data integrations.
• Build people analytics, executive dashboards, and KPIs on retention, turnover, engagement, and headcount.
• Ensure compliance with employment laws across entities and oversee GDPR and other privacy requirements.

Required qualifications

• 10+ years of progressive experience in People Operations or HR Operations.
• At least 5+ years directly leading people managers or specialized HR operations teams.
• Prior operational leadership in a high-growth technology or software enterprise.
• Hands-on experience with modern HRIS platforms (e.g., Rippling) and workflow integrations across IT and Finance systems.
• Strong background in payroll operations, compensation administration, benefits, and vendor contract oversight.
• Understanding of multi-jurisdictional employment law, statutory compliance, and EOR/PEO models.
• Track record using workforce analytics to identify bottlenecks and inform talent decisions.
• Project management, cross-functional collaboration, and executive presentation skills.
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• Prolonged sitting and computer work.
• Ability to communicate by phone and video calls.
• High level of mental concentration and analytical focus.

Nice to have

• Professional HR certifications such as SPHR, SHRM-SCP, or GPHR.
• Hands-on experience with People Operations integration for M&A, ideally in a private equity-backed or rapidly scaling SaaS environment.
• Central/Eastern timezone.

Before you apply

• Compensation depends on factors such as skills, qualifications, education, experience, and location.

About the company

Crunchtime helps multi-unit restaurants run every location like their best one, with an AI-powered suite across inventory, labor, kitchen, and operations. The posting says it is trusted by 850+ brands across 150,000+ locations.