Customer Success Manager

The role

You will own a portfolio of publisher partner accounts end-to-end, handling renewals, expansion and long-term partner value. You will act as a strategic advisor, aligning Zeta's solutions with client goals and tracking platform adoption and performance.

What you will do

• Own a book of business with accountability for renewals, upsell and cross-sell within existing publisher accounts
• Build and manage a pipeline of expansion opportunities and track account growth against goals
• Monitor account performance against forecasts and identify risks and opportunities early
• Serve as the primary point of contact and trusted advisor for assigned accounts
• Lead client communications, including business reviews, performance updates and strategic planning sessions
• Analyze campaign and platform performance and give data-driven recommendations
• Own account planning, reporting and account health tracking
• Maintain Salesforce hygiene, including opportunity tracking, forecasting inputs and activity documentation
• Lead platform demos, onboarding and training sessions
• Partner with Sales, Supply Operations, Product and Support teams, and support RFP responses

Required qualifications

• 4-7+ years of experience in Customer Success, Account Management or Publisher Partnerships (Supply Side)
• Demonstrated ability to drive renewals and grow revenue within existing accounts
• Strong client-facing presence with the ability to influence day-to-day and executive stakeholders
• Experience managing multiple accounts with competing priorities and deadlines
• Data-driven mindset with the ability to turn performance into strategic recommendations
• Strong operational discipline, including experience with CRM tools and pipeline tracking
• Excellent written and verbal communication skills

Nice to have

• Experience in digital media, ad tech or publisher ecosystems
• Understanding of Ad Serving, CRM data/audiences, Ad Tags and Email Service Providers (ESP)
• Basic understanding of HTML and campaign setup processes
• Salesforce experience

Benefits

• Unlimited PTO
• Medical, dental and vision coverage
• Employee equity
• Employee discounts
• Virtual wellness classes
• Pet insurance

About the company

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow and retain customers using its Zeta Marketing Platform. It is headquartered in New York City with offices around the world.