Director, Agency Services

The role

This role manages client accounts for the EDU agency team and oversees media and affiliate performance to meet program goals. The director also works with leadership to grow accounts and reports to the Vice President, Agency Services.

What you will do

• Manage and grow existing and new EDU agency client accounts, delivering client service and strong channel performance.
• Run weekly partnership meetings and design and deliver QBR presentations aligned with client goals.
• Serve as point person for all client and campaign requests, including pacing, performance and campaign recommendations.
• Liaise with channel management teams on paid search, programmatic, social and PPL/affiliate media.
• Identify cross-sell and upsell opportunities across Zeta's product offerings.
• Coordinate client roadmaps with major milestones, testing and program enhancement opportunities.
• Coordinate and manage campaign execution, including creative build-outs, asset setup, timelines and data pulls.
• Conceptualize and manage project timelines, coordinating with internal teams to meet client goals.
• Advise clients on new campaign strategies to generate continued results.
• Manage the monthly administrative rhythm, including insertion orders, pacing reports, billing and internal finance requests.

Required qualifications

• 6+ years of experience in online advertising in account management, client services, project management or a similar function.
• Demonstrated ability to develop relationships and work effectively at all levels of the decision process.
• Ability to manage multiple projects in an accelerated environment with attention to detail and strong organizational skills.
• Outstanding written and verbal communication skills, with the ability to think strategically and solve problems independently.
• Excellent business writing, training, communication, organizational and presentation skills.
• Intrinsic motivation, a passion for digital media and a thorough understanding of online advertising and affiliate management.
• Deep experience in higher education and financial services verticals.
• Travel as needed.

Benefits

• Unlimited PTO.
• Medical, dental and vision coverage.
• Employee equity.
• Employee discounts.
• Virtual wellness classes.
• Pet insurance.

Before you apply

• Zeta considers applicants without regard to sex, race, color, religion, age, disability, veteran status, national or ethnic origin, sexual orientation, or gender identity or expression.

About the company

Zeta Global is an AI-powered marketing cloud, headquartered in New York City with offices around the world. It was founded in 2007 by David A. Steinberg and John Sculley.