Lead Site Reliability Engineer

The role

You will lead reliability work for critical services, including SLOs, error budgets, incident response and observability. You will also build resilient systems on AWS and Kubernetes and take part in on-call rotation.

What you will do

• Implement and manage SLOs, SLIs and error budgets
• Develop systems resilient to failures and ensure 99.9%+ uptime for critical services
• Lead incident response and blameless post-incident reviews
• Automate incident detection and response with runbooks or predefined workflows
• Write software to support reliability or efficiency needs
• Design and implement full observability with tools such as Open Telemetry
• Use capacity planning, forecasting and performance testing to scale systems
• Collaborate with development and operations teams on reliable, scalable services
• Follow best practices for infrastructure design, deployment and maintenance on AWS, Kubernetes and EKS
• Champion Infrastructure as Code with tools such as Terraform or Pulumi

Required qualifications

• 3-5 years of experience as an SRE in cloud-based and on-prem environments
• Deep understanding of Linux systems, networking and systems administration
• Experience with AWS, Kubernetes and container orchestration tools
• Hands-on experience with observability tools such as Honeycomb, Grafana, Prometheus, Thanos, ELK or Loki
• Strong skills in at least one programming language (Python, Go) for production code
• Strong shell scripting skills using bash or similar
• Experience with OpenTelemetry or other distributed tracing systems
• Experience with Chaos Engineering methodologies and tools
• Reliability-focused mindset that balances fast product iterations and system stability
• Solid understanding of SLOs, SLIs and error budgets
• Hands-on knowledge of CI/CD pipelines and infrastructure automation
• Proven expertise in incident management, postmortems and root cause analysis

Nice to have

• Experience with distributed systems
• Experience with statistical analysis applied to metrics
• Familiarity with high-performance, low-latency systems
• Strong problem solving skills
• Experience as an on-call engineer
• Experience writing production level code
• Hands-on experience running Chaos Engineering drills and initiatives

Before you apply

• Participation in an on-call rotation is part of the role

About the company

Zeta Global is a data-powered, AI-driven marketing technology company, founded in 2007 and publicly traded on the NYSE (ZETA). It helps enterprise brands acquire, grow and retain customers through its Zeta Marketing Platform.