Lead Sr. Business System Analyst

The role

This person will lead the definition of the solution for new client implementations or larger projects on an existing implementation. They will understand client business requirements, map them to Zeta's technology, and document and communicate the vision to clients and internal teams.

What you will do

• Gather and define project requirements
• Understand client workflows and business goals
• Conduct gap analysis between application and stated customer requirements
• Estimate project impact (resources / hours)
• Document recommended solution and support the client team with presentation and review
• Draft requirements documents and functional specifications
• Serve as internal SME on the solution
• Collaborate with development, QA and production support teams through the project lifecycle
• Proactively identify and address project risks
• Support QA and UAT to ensure requirements are met

Required qualifications

• Management experience of similar roles
• Experience contributing to project documentation such as business requirements documentation, specifications, SOWs, LOEs
• Ability to understand and represent end user needs in a software development environment
• Strong consultative and advisory skills
• Excellent written and verbal communication
• Strong MS Office skills (Word, Excel, PowerPoint)
• Ability to communicate complex technical concepts to technical and non-technical audiences
• 5+ years of experience with software implementation from requirements through design, development, and user acceptance
• Bachelor's degree or higher in a technology-related field or relevant experience implementing software
• 4+ years' experience using Snowflake
• Must be willing to travel

Nice to have

• Web-services experience with RESTful APIs

Benefits

• Unlimited PTO
• Medical, dental, and vision coverage
• Employee equity
• Employee discounts
• Virtual wellness classes
• Pet insurance

Before you apply

• Must reside in either PST or MST timezones
• Must be willing to travel to a client on the west coast on a needs-basis

About the company

Zeta Global is an AI-Powered Marketing Cloud that uses artificial intelligence and consumer signals to help marketers acquire, grow, and retain customers. It is headquartered in New York City with offices around the world.