Group Vice President, UK Customer Growth - CRM

The role

You will lead Zeta's strategy to protect, grow and expand existing UK enterprise customers. You will personally own a portfolio of enterprise accounts and develop the wider UK customer account organisation. The role focuses on existing customers, not new-logo acquisition.

What you will do

• Own retention, Net Revenue Retention and existing-customer revenue growth across priority UK enterprise accounts.
• Lead the strategic growth agenda for Zeta's highest-value UK customers.
• Build multi-year account growth strategies.
• Personally originate, progress and close complex, multi-million-pound expansion opportunities.
• Build relationships with CMOs, CIOs, CDOs, CEOs and other senior executives.
• Run executive business reviews, workshops and transformation sessions.
• Own existing-customer growth forecasting and the strategic expansion pipeline across the UK portfolio.
• Establish unified account plans and one strategic account model across Sales, Customer Success and Account Management.
• Partner with Delivery and Solution Consulting to align commercial ambition with feasibility.
• Coach teams and develop future customer leaders.

Required qualifications

• Deep experience in enterprise account leadership within SaaS, MarTech, data, CRM or adjacent technology sectors.
• A proven track record of materially growing existing enterprise customers and closing multi-million-pound expansions.
• Ownership of a significant enterprise customer portfolio with accountability for revenue, pipeline and forecasting.
• Experience in roles such as Strategic Account Director, Global Account Director, Client Partner, Impact Partner or VP Customer Growth.
• Ability to build and execute multi-year account strategies.
• Demonstrated success in complex, long-cycle enterprise deal orchestration (12-24+ months).
• Strong executive presence with credibility at C-suite and Board level.
• Ability to translate technology capability into clear business value and investment cases.
• Experience navigating complex matrix organisations and mobilising cross-functional teams.
• Strong understanding of enterprise buying, procurement and transformation cycles.
• Ability to lead major accounts while developing teams and operating models.
• Collaborative, low-ego leadership style with high accountability standards.

About the company

Zeta is a company committed to a workplace culture of trust and belonging, with a stated policy against discrimination. Zeta describes itself as building a unified approach to strategic customers across its products.