Senior Client Success Manager - Programmatic

The role

You will ensure a book of Zeta clients meets their campaign performance goals. You will launch and manage cross-channel programmatic advertising campaigns, and work with the Client Success Director to grow accounts.

What you will do

• Learn Zeta's offerings, reporting, competitive advantages and processes, and explain them to prospects and customers
• Launch and manage cross-channel programmatic advertising campaigns with clients and internal teams
• Lead weekly client status meetings on campaign reporting, optimizations and insights
• Work with sales on strategic upsell recommendations when performance and offerings fit client needs
• Prepare and conduct high impact reporting presentations with the analytics team
• Ensure excellent customer satisfaction in every customer interaction

Required qualifications

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
• Hands-on experience activating, optimizing and reporting on campaigns within leading DSPs
• Demonstrated ability to develop relationships and work effectively at all levels of the decision process
• Strong analytic skills, including high comfort with Excel
• Passion for digital media and thorough knowledge of the programmatic advertising industry
• Excellent written and verbal communication skills
• Initiative-taking, strong work ethic, able to work autonomously and receptive to guidance
• Intelligent, outgoing, with strong interpersonal skills
• Comprehensive experience with MS Office, particularly Excel and PowerPoint
• Ability to travel as needed

Benefits

• Unlimited PTO
• Medical, dental and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee discounts, virtual wellness classes and pet insurance

About the company

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow and retain customers. It is headquartered in New York City with offices around the world.