Director, Customer Success

The role

This Director leads the CRM Customer Success team and owns P&L for a book of business of cross-vertical clients. The role manages client relationships, grows revenue, and leads and develops the account team.

What you will do

• Deliver on and actively manage the Account Plan, targets and business objectives
• Own and manage a client book of business between $3 Million and $4 Million
• Manage P&L goals and progress on a weekly basis
• Build client relationships at all levels and develop account strategy
• Direct and ensure contract compliance and service level fulfillment
• Identify inefficiencies and develop solutions that produce measurable results
• Mentor and develop Client Success Managers
• Own overall financial reporting for the client relationship, including growth planning and profitability
• Manage team billability and utilization
• Support Sales in new business efforts

Required qualifications

• Minimum 5-7 years of Client Success or Account Management experience in Marketing Technology, Advertising Technology, or Customer Data Platform industries
• Strong oral and written communication and presentation skills
• Strong technical acumen
• Proven competencies in managing complex client relations
• Team motivation and team leadership skills
• Outstanding attention to detail
• Ability to deal with others with tact and good judgment
• Ability to react quickly, assess, and implement solutions
• Demonstrated ability to grow revenue in enterprise, multi-national accounts
• Budget management

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts
• Virtual Wellness Classes
• Pet Insurance

About the company

Zeta Global is an AI-Powered Marketing Cloud that uses artificial intelligence and consumer signals to help marketers acquire, grow and retain customers. It is headquartered in New York City with offices around the world.