AI Ops Application Operations Lead

The role

Owns the production lifecycle of agentic coding applications, plugins and skills. Moves high-value prototypes into production and keeps them reliable, governed and measurable after launch.

What you will do

• Assess whether applications are ready to move from prototype to production
• Establish and manage a production-readiness process
• Manage the ongoing operational health of production applications
• Maintain a prioritized backlog of fixes and enhancements
• Coordinate application updates, testing, release management and user communication
• Establish structured feedback loops with users
• Translate user feedback into product requirements and backlog items
• Develop dashboards for adoption, usage, reliability, performance and business outcomes
• Help decide whether applications should be expanded, redesigned, consolidated or retired
• Apply AI Ops standards for security, documentation, responsible AI and measurement

Required qualifications

• Experience in application operations, technical program management, product operations, product management or a closely related role
• Strong ability to coordinate work across business, product, engineering, IT, security and data teams
• Experience taking internal digital products, AI applications or technology solutions from prototype through production launch
• Ability to translate business requirements into clear technical and operational requirements
• Strong backlog management, prioritization, documentation and release management skills
• Experience defining product metrics and building or managing performance dashboards
• Strong written and verbal communication skills
• Comfort working in a fast-moving environment with evolving tools, standards and priorities

Nice to have

• Experience with AI-assisted software development, low-code tools or agentic coding platforms
• Familiarity with modern AI models, APIs, agents, workflow automation and application architectures
• Experience with enterprise security, privacy, identity, access management and software governance
• Familiarity with analytics tools, application monitoring, user telemetry and experimentation
• Experience supporting internal enterprise applications or employee productivity tools
• Working knowledge of software development practices including testing, deployment, version control and incident management

About the company

Zeta Global is a data-powered marketing technology company founded in 2007, combining a large proprietary data set with artificial intelligence. Its Zeta Marketing Platform runs end-to-end marketing programs for leading brands.