Customer Success Manager

The role

You will act as a strategic advisor and main contact for a portfolio of clients. You will help them plan data-driven marketing across email, SMS and other channels, and own retention, renewals and growth within your assigned accounts.

What you will do

• Manage a portfolio of client relationships as their trusted strategic advisor
• Own retention, renewals and expansion within your book of business
• Identify chances to grow platform adoption, channel usage and revenue
• Build data-driven marketing strategies with clients across email, SMS and other addressable channels
• Guide clients on customer journeys, lifecycle programs and campaign strategies
• Lead regular client meetings, including Quarterly Business Reviews
• Coordinate Solutions Consulting, Product, Operations and Support to deliver client work
• Turn client goals into clear requirements and plans for internal teams
• Drive adoption of new platform features and educate clients on best practices
• Oversee client billing, budgeting and forecasting as needed

Required qualifications

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in Customer Success, Account Management or digital marketing
• Experience with email and digital marketing programs
• Experience with marketing automation or ESP platforms
• Familiarity with customer journey development and lifecycle marketing strategies
• Experience managing multi-channel or omnichannel marketing campaigns
• Excellent communication and relationship management skills
• Strong organizational and presentation skills
• Proficiency with Excel, PowerPoint and Word

Benefits

• Flexible PTO
• Medical, dental and vision coverage
• Employee equity and stock purchase plan
• Employee discounts
• Virtual wellness classes
• Pet insurance

About the company

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow and retain customers using its proprietary database and platform. It was founded in 2007 and is headquartered in New York City with offices around the world.