Client Success Manager

The role

You will own a portfolio of clients as their main point of contact, guiding them through campaign execution. You will monitor performance, lead reviews, and drive upsell and renewal opportunities.

What you will do

• Own and maintain client relationships, including up-sells, cross-sells, renewals and account growth.
• Partner with Sales to launch, manage and scale new accounts.
• Serve as main point of contact for client communications, campaign execution and strategic recommendations.
• Develop and manage client growth plans with milestones, testing and expansion opportunities.
• Oversee campaign execution, including creative build-outs, asset setup, timelines, audience targeting and documentation.
• Monitor partner KPIs and goals and give optimization recommendations.
• Lead client meetings, including weekly status updates, kick-off calls and Quarterly Business Reviews.
• Build knowledge of Zeta offerings, tools and industry best practices.
• Maintain clear documentation of processes, timelines and deliverables.

Required qualifications

• 2-3 years of experience in digital advertising, media, marketing or client services.
• Strong client management and communication skills.
• Organized and detail-oriented, able to manage multiple projects and deadlines.
• Comfortable working cross-functionally with technical and non-technical teams.
• Strong analytical mindset with working knowledge of Excel.
• Self-starter with a collaborative attitude.
• Willingness to travel as needed.

Nice to have

• Experience with campaign management tools, ad platforms (DSP/SSP) or reporting systems.

Benefits

• Unlimited PTO
• Medical, dental and vision coverage
• Employee equity and stock purchase plan
• Employee discounts
• Virtual wellness classes
• Pet insurance

About the company

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow and retain customers. It was founded in 2007 and is headquartered in New York City.