Lead Sr. Business System Analyst

The role

This person will lead the definition of solutions for new client implementations or larger projects on existing implementations. They will map client business requirements to Zeta's technology and document and communicate that vision to clients and internal execution teams.

What you will do

• Gather and define project requirements
• Understand client workflows and business goals
• Conduct gap analysis between application and stated customer requirements
• Estimate project impact (resources and hours)
• Document recommended solution and support the client team with presentation and review
• Draft requirements documents and functional specifications
• Serve as internal subject matter expert on the solution
• Proactively identify and address project risks
• Support QA and UAT to ensure requirements are met
• Provide guidance to the client success team on technical capabilities, staffing and infrastructure needs

Required qualifications

• Management experience of similar roles
• Experience contributing to project documentation such as business requirements, specifications, SOWs and LOEs
• Strong consultative and advisory skills
• Excellent written and verbal communication
• Strong MS Office skills (Word, Excel, PowerPoint)
• Ability to communicate complex technical concepts to technical and non-technical audiences
• 5+ years of experience with software implementation from requirements through design, development and user acceptance
• Bachelor's degree or higher in a technology-related field or relevant experience implementing software
• 4+ years of experience using Snowflake
• Must be willing to travel

Nice to have

• Web-services experience with RESTful APIs

Benefits

• Unlimited PTO
• Excellent medical, dental and vision coverage
• Employee equity
• Employee discounts, virtual wellness classes and pet insurance

Before you apply

• Must reside in the PST or MST timezone
• Must be willing to travel to a client on the west coast on a needs-basis

About the company

Zeta Global is an AI-powered marketing cloud that uses artificial intelligence and consumer signals to help marketers acquire, grow and retain customers. It is headquartered in New York City with offices around the world.