Lead Sr. Business System Analyst

The role

The Lead Senior Business Systems Analyst defines the solution for new client implementations or larger projects on an existing implementation. This person maps client business requirements to Zeta's technology and communicates that vision to clients and internal teams.

What you will do

• Gather and define project requirements and client workflows
• Conduct gap analysis between the application and customer requirements
• Estimate project impact in resources and hours
• Draft requirements documents and functional specifications
• Serve as internal subject matter expert on the solution
• Support QA and UAT to ensure requirements are met
• Proactively identify and address project risks
• Recommend best practices, methodology and tools
• Provide guidance to the client success team on technical capabilities, staffing and infrastructure needs

Required qualifications

• 5+ years of experience with software implementation from requirement through design, development, and user acceptance
• Management experience of similar roles
• Bachelor's Degree or higher in a technology-related field or relevant experience implementing software
• 4+ years of experience using Snowflake
• Experience contributing to business requirements documentation, specifications, SOWs, LOEs
• Strong consultative and advisory skills
• Excellent written and verbal communication
• Strong MS Office skills (Word, Excel, PowerPoint)
• Ability to communicate complex technical concepts to technical and non-technical audiences
• Strong grasp of database architecture, data modeling, interface development and system integration using real-time web services
• Understanding of CRM, CDP, email and database marketing concepts
• Willingness to travel

Nice to have

• Experience with RESTful APIs

Benefits

• Unlimited PTO
• Medical, dental, and vision coverage
• Employee equity
• Employee discounts
• Virtual wellness classes
• Pet insurance

Before you apply

• Must reside in either PST or MST timezone
• Must be willing to travel to a client on the west coast on a needs basis

About the company

Zeta Global is an AI-powered marketing cloud, founded in 2007 and headquartered in New York City, with offices around the world. Its Zeta Marketing Platform unifies identity, intelligence and omnichannel activation.