Senior Customer Success Manager

The role

You will be the main contact and advisor for a group of enterprise clients. You will help them get more value from Zeta's marketing technology to grow engagement, retention and revenue.

What you will do

• Own strategic client relationships as primary contact and trusted advisor for a portfolio of enterprise clients
• Develop and run loyalty and lifecycle marketing strategies to improve engagement, acquisition, retention and lifetime value
• Analyze campaign performance and marketing KPIs to find optimization opportunities
• Guide clients in using Zeta's platform capabilities
• Lead strategic business reviews presenting results and recommendations
• Identify account risks and find upselling and cross-selling opportunities with commercial teams
• Work with Customer Success, Analytics and Operations teams to deliver client initiatives
• Share client feedback and industry trends with internal teams to inform product improvements
• Manage multiple client priorities and deliverables on time

Required qualifications

• 5+ years of experience in Customer Success, Client Services, Account Management or a related client-facing role within MarTech, SaaS or digital marketing
• Strong understanding of email marketing, marketing automation, loyalty programs and customer lifecycle strategies
• Experience managing enterprise client relationships and advising senior marketing stakeholders
• Ability to analyze marketing performance data and turn insights into business recommendations
• Excellent communication, presentation and relationship management skills
• Strong project management and organizational skills
• Proactive, solutions-oriented mindset and ability to thrive in a fast-paced, collaborative environment

Nice to have

• Experience with enterprise ESPs, customer data platforms or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze or Iterable
• Familiarity with email metrics such as deliverability, engagement, conversion and retention
• Experience with audience segmentation, personalization, journey orchestration and omnichannel marketing
• Understanding of marketing data, analytics and campaign measurement

Benefits

• Unlimited PTO
• Medical, dental and vision coverage
• Employee equity and stock purchase plan
• Employee discounts
• Virtual wellness classes
• Pet insurance

Before you apply

• Zeta considers applicants without regard to sex, race, color, religion, age, disability, veteran status, national or ethnic origin, sexual orientation or gender identity

About the company

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow and retain customers. It is headquartered in New York City with offices around the world.