Senior Customer Success Manager (7 month FTC)

The role

You will manage and grow a regional portfolio of clients, helping them use the Selligent platform across email, SMS, push and website personalization. You will also onboard new clients and take part in the sales cycle, including proposals, pricing and contract negotiations.

What you will do

• Retain, grow and develop accounts through daily or weekly client and partner contact
• Make periodic onsite visits at client and partner offices
• Find ways to expand client use of Zeta Global products and services
• Take part in proposals, scoping, pricing, demos and contract negotiations
• Work with Technical Architects and Deliverability experts to deliver solutions
• Work with partners in the Zeta Global ecosystem to drive product adoption
• Onboard new clients and move their programs from competitive systems
• Plan and implement new programs with tech and strategic resources

Required qualifications

• Deep understanding of and passion for email, SMS, push notifications and website personalization
• 5 years of experience in advertising, marketing or a related field
• At least 3 years in a similar role as an Account Manager
• Comfort working in a highly flexible, entrepreneurial environment
• Proven success in cross-functional teams
• Strong ability to set priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Undergraduate degree in business, marketing or a related field
• Fluency in Dutch and English

Benefits

• An interesting job in a fast growing company
• Work with global teams and brands, with international travel
• Learn in a stimulating environment
• Competitive salary and benefits based on experience

About the company

Zeta Global is the employer and provides the Selligent platform, previously known as Selligent Marketing Cloud. The company promotes diversity, equity and inclusion.