Client Experience Operations Manager

The role

You will support the delivery of media dashboards and audience creation (1PD and pixel) across multiple client accounts. You will project manage deliverables for agency clients and coordinate tracking and dashboard work between internal teams and clients.

What you will do

• Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across client accounts
• Develop and maintain timelines, deliverables and status documentation across multiple workstreams
• Serve as primary point of contact between internal teams and clients for tracking and dashboard deliverables
• Collaborate with ops and analytics teams to ensure proper tagging and tracking is in place
• Oversee implementation and validation of pixels and tags using tools like Google Tag Manager or Adobe
• Coordinate with third-party vendors and agencies such as Meta, DV360, TikTok and Campaign Manager 360
• Translate client reporting needs into data requirements and dashboard specifications
• Work with BI or data visualization teams on dashboards in tools such as Looker, Datorama, Tableau or Power BI
• Maintain QA processes to ensure data integrity and proper attribution across channels
• Facilitate client communications for project milestones, data readiness and dashboard walkthroughs

Required qualifications

• Bachelor's degree in Marketing, Business, Communications, or a Data/Analytics-related field
• 3-5 years of project management experience
• At least 2 years in a marketing or advertising agency environment
• Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics
• Familiarity with tag and pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta)
• Strong organizational and communication skills

Nice to have

• Project management certification such as PMP or Agile
• Exposure to multiple attribution models and how they apply to client KPIs
• Experience with marketing analytics platforms (GA4, Adobe Analytics, CM360)
• Understanding of UTM parameters, conversion events and media taxonomy standards

Benefits

• Unlimited PTO
• Excellent medical, dental and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts
• Virtual Wellness Classes
• Pet Insurance

Before you apply

• Hybrid or remote availability depends on your location, as listed in the posting

About the company

Zeta Global is an AI-Powered Marketing Cloud that helps marketers acquire, grow and retain customers. It was founded in 2007 and is headquartered in New York City.