Client Experience Specialist

The role

You will support the Client Experience team by coordinating client deliverables and projects. You will work across sales, media, account, and analytics teams and turn data into clear recommendations for clients.

What you will do

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

Required qualifications

• 1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills.
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities.
• Comfortable working cross-functionally and following through on details.
• Proficiency in Microsoft Office Suite.
• Collaborative team player who performs well in a fast-paced environment.

Nice to have

• Experience with project management tools like Asana.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee equity
• Employee discounts, virtual wellness classes, pet insurance and more

About the company

Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow, and retain customers. It was founded in 2007 and is headquartered in New York City.