Associate II - Licensing

The role

You will process licensing and commissions transactions following standard operating procedures. The work centers on accurate data entry, validation, analysis, and updating records in internal systems.

What you will do

• Process licensing and commissions transactions as per SOPs
• Perform data entry, data validation, and data analysis with high accuracy
• Review, verify, and update records in internal systems
• Handle email-based communication with internal teams or clients
• Ensure compliance with quality standards, turnaround time (TAT), and SLAs
• Identify discrepancies or errors and escalate to supervisors when required
• Maintain confidentiality and data security per company and client policies
• Participate in process improvement initiatives and training programs
• Meet productivity, accuracy, and performance targets consistently
• Research and process requests while working across multiple screens and applications

Required qualifications

• Good written communication skills
• Strong attention to detail and accuracy
• Basic knowledge of MS Office (Excel, Word, Outlook)
• Ability to work with large volumes of data
• Time management and multitasking skills
• Ability to work independently as well as in a team
• Willingness to work night shifts
• Must be able to type 30+ WPM with 98% accuracy
• Graduation in any stream
• Experience in a professional or office environment working regularly scheduled shifts
• Experience using Windows PC applications, keyboard and navigating screens
• Effective English business communication skills to exchange information with clients

Nice to have

• Commerce graduate
• Experience working in insurance processes

Before you apply

• Must be able to type 30+ WPM with 98% accuracy

About the company

Zinnia is a technology platform for life and annuities growth, serving 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders. It reports over $180 billion in assets under administration.