Associate - Knowledge Management

The role

You will help build, govern and scale an AI-enabled knowledge ecosystem for marketing, thought leadership and enterprise impact. The role covers SharePoint Online and knowledge portals, taxonomy and metadata, content lifecycle governance, analytics, and AI tools for tagging, summarization and Q&A.

What you will do

• Manage and optimize SharePoint Online and enterprise knowledge portals
• Design scalable site structures, permission models and workflows
• Build metadata schemas, taxonomy frameworks and tagging standards
• Improve enterprise-wide discoverability and search performance
• Define and operationalize content lifecycle frameworks
• Audit repositories and remove redundant or outdated content
• Build dashboards tracking repository usage, search success and content contribution
• Apply AI tools for auto-tagging, summarization and intelligent Q&A
• Support LLM-driven search and recommendation systems
• Partner with SMEs to capture tacit knowledge and convert it into reusable assets

Required qualifications

• 2 to 3 years of experience in Knowledge Management or content systems
• Strong hands-on expertise in SharePoint Online or enterprise KM platforms
• Experience in metadata design, taxonomy creation and workflow configuration
• Understanding of knowledge lifecycle and governance frameworks
• Working knowledge of AI/ML fundamentals and LLM concepts
• Familiarity with NLP use cases such as classification and entity extraction
• Experience using AI productivity tools
• Strong analytical mindset with Excel or Power BI proficiency
• Structured thinking and strong systems orientation

About the company

Zinnov is a global management consulting firm with 450+ professionals across 10 global offices. It helps enterprises, technology companies and investors make data-led decisions on market entry, operating models, M&A and growth.