Director, Engineering – Merchant & Payments

The role

Lead the engineering strategy for Zip's Merchant & Payments domain, covering onboarding, orchestration, trust, settlement and merchant growth. Build and mentor engineering leaders while working with Product, Design and Architecture.

What you will do

• Define and execute the engineering strategy for the Merchant & Payments domain.
• Lead the evolution of merchant and payments platforms across onboarding, orchestration, trust, settlement and merchant enablement.
• Partner with Product, Design and Architecture leaders to deliver merchant experiences from acquisition through growth.
• Shape AI enabled and Agentic Commerce by applying emerging technologies to customer and merchant experiences.
• Build, mentor and inspire high performing engineering leaders.
• Drive modern engineering practices, sustainable delivery and operational excellence across multiple teams.
• Provide technical leadership across cloud native platforms and distributed systems, balancing innovation with resilience, security and reliability.
• Influence executive stakeholders and external partners on payments and digital commerce.
• Champion continuous improvement through experimentation, learning and innovation.

Required qualifications

• Extensive leadership experience building and scaling engineering organisations in fintech, payments, digital commerce or marketplace businesses.
• Deep expertise in modern payments architecture, including payment orchestration, tokenisation, acquiring, fraud, trust, clearing and settlement.
• Experience defining technology strategy that balances long term platform evolution with commercial outcomes.
• Strong knowledge of cloud native architectures and distributed systems at enterprise scale.
• Experience applying AI to improve customer experiences, merchant capabilities or engineering productivity.
• Demonstrated success leading Engineering Managers and senior technology leaders.
• Strong commercial acumen and ability to influence executive stakeholders.
• Experience with AWS, Kubernetes and microservices architectures.
• Aptitude for identifying and managing risks.
• Alignment with Zip's four values: Customer First, Own It, Stronger Together and Change the Game.

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days.
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers.
• Family support policies including miscarriage bereavement leave and domestic violence leave.
• $299 annual wellbeing allowance.
• Free EAP service Sonder for you and family members.
• Discounted private health insurance.
• Discounted fitness sessions through ClassPass.
• 2 days paid volunteering leave per year.
• Access to the Flare Benefits Hub and Novated Leasing.
• Fee-free Zip products and discounts with Zip merchant partners.
• Team social events, free breakfast daily and weekly free lunches.

Before you apply

• Zip is committed to equal opportunity and accessible recruitment; adjustments can be requested.

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering point-of-sale credit and digital payment services. It operates in Australia and New Zealand and the US, connecting customers with merchants.