Senior Product Manager, Customer Engagement & Digital Foundations

The role

You will own the product strategy, roadmap and delivery for customer engagement and digital foundations at Zip. You will work with Engineering and Design to build AI-enabled, self-service and personalised customer experiences.

What you will do

• Define and execute the product strategy and roadmap for the Customer Engagement & Digital Foundations domain
• Lead product discovery, validation and delivery
• Partner with Engineering and Design to deliver secure, scalable, intuitive customer experiences across web, mobile and digital platforms
• Identify opportunities to embed AI-enabled capabilities that improve engagement and self-service
• Use customer insights, analytics and experimentation to inform product decisions
• Define success measures and monitor product performance
• Manage product risk, governance, controls and compliance across the product lifecycle
• Build reusable digital capabilities across Product, Engineering and Design
• Champion experimentation and customer-centred product development
• Build relationships and align stakeholders around a shared product vision

Required qualifications

• Significant experience in product management within technology, fintech, payments, financial services or other customer-centred digital businesses
• Demonstrated experience owning product strategy, roadmaps and delivery
• Strong commercial acumen
• Experience partnering closely with Engineering and Design teams
• Strong analytical capability using customer insights, experimentation and data
• Experience managing complex stakeholder relationships across cross-functional teams
• Strong understanding of agile product management and customer-centred product development
• Excellent communication and relationship-building skills
• An aptitude for identifying and managing risks
• A mindset that embraces AI and new tools

Nice to have

• Experience working on a mobile app, ideally for a financial services organisation
• Curiosity and practical experience with emerging technologies, including AI-enabled products, automation, agentic experiences and digital commerce models

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• $299 annual wellbeing allowance
• Free access to the EAP service Sonder for you and family members
• Discounted private health insurance
• Discounted fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing
• Fee-free Zip products and discounts with Zip merchant partners (AU)
• Team social events, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Before you apply

• Zip says it welcomes applicants whatever their skills and experience, and encourages applying even if you do not meet every attribute

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering point-of-sale credit and digital payment services. It operates in Australia and the US and connects millions of customers with tens of thousands of merchants.