Program Director

The role

You will lead Zip's most strategic cross-functional programs and special projects, turning executive priorities into coordinated action and measurable business outcomes. You will own roadmaps, governance, risks and decisions across integrations, organizational transitions and complex initiatives.

What you will do

• Own the end-to-end health and coordination of complex, high-priority programs and special projects
• Translate enterprise strategy into execution, with defined outcomes, success measures, priorities and trade-offs
• Develop and drive integrated roadmaps across product, technology, operations, people, finance, legal, commercial and go-to-market
• Serve as central coordinator across functions, with clear ownership, decision rights, dependencies and milestones
• Maintain a view of program status, risks, decisions and emerging issues across workstreams
• Lead escalations and facilitate complex decisions by bringing together the right stakeholders
• Act as trusted advisor to executive leadership on program direction, integration strategy and risks
• Establish lightweight governance, operating rhythms, reporting cadences and sources of truth
• Lead or coordinate change-management and organizational-transition activities with People & Culture
• Use Jira, Confluence, AI and automation to improve program visibility and reporting

Required qualifications

• Undergraduate degree in a technology discipline
• 15+ years of experience in program management, strategy and operations, consulting, delivery management, technical program management, integration, transformation or related technology leadership role
• 5+ years of experience leading complex work within financial technology, banking, payments, lending or consumer financial services
• Proven track record leading complex cross-functional programs with accountability for outcomes
• Strong business acumen and ability to define success measures and evaluate trade-offs
• Exceptional executive presence, stakeholder leadership and influence
• Strong executive communication and judgment
• Ability to operate between strategy and execution, going deeper when needed
• Strong technical and delivery fluency, including modern software delivery practices
• Experience managing program-level risks, dependencies, capacity constraints and decision structures
• Experience using Jira, Confluence, AI, automation and modern program-management practices

Nice to have

• Graduate degree
• Program or Project Management certification

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Casual dress code at Union Square office
• Employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices

Before you apply

• Visa sponsorship is not available for this position
• Hiring is at-will
• Zip participates in the federal E-Verify program

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering point-of-sale credit and digital payment services. It operates in Australia and New Zealand and the US, connecting customers with a global network of merchants.