Strategic Account Manager (9 Month Fixed Term Contract)

The role

You will take ownership of a portfolio of key merchant partners at Zip. You will build trusted relationships, lead commercial negotiations and develop account strategies that drive revenue, customer acquisition and retention.

What you will do

• Build lasting relationships with key merchant partners as their trusted adviser and primary point of contact.
• Take ownership of the growth, retention and commercial performance of your merchant portfolio.
• Develop and execute strategic account plans that drive revenue growth, customer acquisition and merchant engagement.
• Lead commercial discussions and negotiate agreements with senior decision makers.
• Build trusted relationships with senior stakeholders, including executive leaders.
• Partner with Business Development, Marketing, Product, Engineering and Legal teams to deliver merchant solutions.
• Optimise Zip's presence across merchant channels, in line with brand and compliance requirements.
• Use commercial insights, market trends and competitor activity to identify opportunities and address challenges.
• Lead regular business reviews with merchant partners.
• Champion new ideas and scalable solutions that improve how we work.

Required qualifications

• Substantial experience in strategic account management, ideally within consumer brands, financial services, payments or technology.
• A strong understanding of the payments, credit, ecommerce or retail landscape.
• Proven experience building trusted relationships with key partners and influencing senior stakeholders.
• Strong commercial acumen and negotiation skills.
• Experience developing and executing account strategies that drive revenue growth, customer acquisition and partner retention.
• An analytical mindset, turning commercial data and market insights into clear recommendations.
• Excellent communication and presentation skills.
• Strong organisational and planning skills, balancing competing priorities.
• A collaborative, solutions focused approach.
• A mindset that embraces AI and new tools.
• An aptitude for identifying and managing risks.
• Alignment with Zip's values: Customer First, Own It, Stronger Together and Change the Game.

Nice to have

• A relevant qualification in business or marketing (equivalent practical experience is also welcome).

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives
• Free access for you and family members to the EAP service Sonder
• Discounted private health insurance
• Discounted fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Before you apply

• Adjustments can be requested to make the recruitment process accessible and inclusive.

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering innovative, people centred products. Founded in Australia in 2013, it offers point of sale credit and digital payment services to customers and merchants.