Director of External Communications

The role

Lead Zip's external communications for the US, covering corporate, consumer, executive and issues communications. Build the company's narrative and media relationships as Zip grows from a single-product business into a multi-product platform.

What you will do

• Build and execute an integrated US external communications strategy.
• Develop and govern a differentiated US corporate narrative and external positioning.
• Own the earned-media strategy and relationships with top-tier reporters and editors.
• Own Communications' role in earnings, public disclosures and market-sensitive announcements, with Investor Relations and Legal.
• Support communications readiness for a potential Nasdaq listing.
• Build thought-leadership platforms and media opportunities for Zip executives.
• Own the US crisis communications framework, including escalation paths and executive preparation.
• Establish an operating model for external communications intake, QA and approvals.
• Coordinate with ANZ and regional communications leads on shared narratives.
• Manage agencies and external partners, setting measurable goals.

Required qualifications

• 15+ years of experience in corporate communications, external communications, public relations or corporate affairs.
• Senior experience in a public company or similarly regulated environment.
• Experience in fintech, payments, financial services or another regulated industry.
• Strong command of public-company communications, including earnings cycles and financial disclosures.
• A track record of building corporate and consumer narratives, with established media relationships.
• Strong executive counsel, writing, editing and message-development skills.
• Proven issues-management and crisis-communications experience.
• Experience leading cross-functional teams, agencies or complex cross-functional work.
• A bachelor's degree or equivalent professional experience.

Nice to have

• Experience supporting an IPO, public listing, dual listing or significant capital-markets event.
• Experience in US and Australian public-company environments.

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices
• Casual dress code at the Union Square office

Before you apply

• Visa sponsorship is not available for this position.
• Zip participates in the federal government's E-Verify program.

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering point-of-sale credit and digital payment services. It operates in Australia and New Zealand and the US.