Senior Product Designer I

The role

You will lead end-to-end design of repayment features across the app and web, where users buy, split purchases into installments and manage repayments. You will also help define how AI is used for research, prototyping, validation and shipping product experiences.

What you will do

• Lead end-to-end design of product enhancements in the repayments space across app and web
• Help define how AI is used to research, prototype, validate, ship and scale product experiences
• Architect repayment journeys across mobile app and web for varied customer payment behaviors
• Design payment rescheduling, early payoff options and automated reminder structures
• Integrate AI-driven insights into the repayment interface
• Collaborate with Risk, Compliance and Finance to keep repayment interactions transparent and compliant
• Redesign design workflows using approved AI tools to speed research synthesis, ideation and validation
• Create repeatable AI-assisted frameworks for rapid prototyping and experimentation
• Document complex user journeys and systems and onboard others into AI-enabled workflows
• Participate in roadmapping and planning, factoring AI-driven efficiencies into delivery models

Required qualifications

• 5+ years of experience designing at scale in product, UX or interaction design
• A portfolio demonstrating systems thinking and measurable impact
• Experience on complex, multi-product ecosystems with cross-functional dependencies
• Ability to frame work within long-term product strategy while independently owning execution
• Strong ability to interpret metrics and make data-informed decisions
• Experience leading lean experiments and validating hypotheses quickly
• Experience documenting complex systems and onboarding others
• Strong storytelling, presentation and written communication skills
• A clear, predictable design process that partners can rely on
• Experience incorporating AI-powered tools into research, prototyping, documentation or design operations
• A pragmatic understanding of how the work contributes to business outcomes and customer financial well-being

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices
• Casual dress code at the Union Square office

Before you apply

• Visa sponsorship is not available for this position
• Zip participates in the federal government's E-Verify program
• The role is at-will

About the company

Zip is a global Buy Now, Pay Later company providing payment and credit solutions. It operates in Australia and New Zealand and the US, and is listed on the ASX as Zip Co Limited.