Senior Product Manager (D2C Products)

The role

You will independently manage a key D2C financial product within Zip's portfolio, adjacent to its Buy Now, Pay Later offering. You will set priorities, run experiments, and lead a cross-functional team from discovery through launch and iteration.

What you will do

• Own the product roadmap for a D2C financial product, typically about six months ahead.
• Understand customers and their financial needs through analysis, research, usability testing and observation.
• Translate D2C product strategy into priorities, hypotheses, experiments and deliverables for your team.
• Identify and validate new product opportunities and improvements.
• Lead products from discovery through launch and iteration, including MVP scope, requirements and measuring results.
• Build an experimentation roadmap using lean tests and MVPs.
• Define customer and business success measures such as activation, conversion, retention and revenue.
• Understand product economics with Data, Finance and Credit Risk, including losses, delinquency and cost-to-serve.
• Work with Product Design and Engineering on tradeoffs across customer value, speed, complexity and scalability.
• Coordinate with Marketing, Credit Risk, Compliance, Legal, Finance and Operations on launch and regulatory considerations.

Required qualifications

• 5+ years of product-management experience.
• Meaningful experience owning and improving a consumer-facing digital product.
• Demonstrated experience independently managing a product or product area from discovery through delivery and iteration.
• Strong customer orientation using quantitative data and qualitative research.
• Experimentation mindset: hypotheses, test design, MVPs and results analysis.
• Experience developing and managing a product roadmap over a roughly six-month horizon.
• Strong execution skills working closely with Engineering and Product Design.
• Experience defining and managing customer and business outcomes.
• Strong product judgment and tradeoff decision-making.
• Strong cross-functional communication and collaboration skills.
• Comfort with ambiguity, incomplete information and changing priorities.
• Curiosity and fluency applying AI and LLM tools to productivity, and alignment with Zip's core values: Customer First, Own It, Stronger Together and Change the Game.

Nice to have

• Product management experience at a fintech or financial services organization.

Benefits

• Flexible working culture.
• Incentive programs.
• Unlimited PTO.
• Generous paid parental leave.
• Family support policies.
• Company-sponsored 401k match.
• Learning and wellness subscription stipend.
• Employer-sponsored medical insurance for you and your dependents, with several 100% Zip-covered choices.
• Union Square office with a casual dress code.

Before you apply

• Visa sponsorship is not available for this position.
• Zip participates in the federal E-Verify program.

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering people-centered products. It operates in Australia and New Zealand and the US, providing point-of-sale credit and digital payment services.