IT Operations Engineer

Sydney. Posted 4 days ago

The role

You will keep Zip's IT systems, networks and applications running reliably. You will resolve IT incidents, monitor system health and support automation work.

What you will do

Keep IT systems, networks and applications running reliably and improve performance and efficiency.
Troubleshoot and resolve IT incidents and service requests.
Monitor system health and identify issues before they become problems.
Support automation initiatives, scripting and improvements.
Maintain clear technical documentation.
Collaborate with teams across Zip on technology projects.

Required qualifications

Experience in IT operations, infrastructure support or a similar technical role.
Strong troubleshooting skills and knowledge of IT systems, networks and incident management.
Experience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.
A collaborative approach, great communication skills and a passion for solving problems.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks.
Alignment with Zip's values: Customer First, Own It, Stronger Together and Change the Game.

Nice to have

Relevant IT qualifications or certifications.

Benefits

25 days paid leave annually, including birthday leave and quarterly wellbeing days.
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers.
Family support policies including miscarriage bereavement leave and domestic violence leave.
$299 annual wellbeing allowance.
Free access to EAP service Sonder for you and family members.
Discounted private health insurance.
Discounted fitness sessions through ClassPass.
2 days paid volunteering leave per year.
Access to the Flare Benefits Hub and Novated Leasing.
Fee-free Zip products and discounts with Zip merchant partners.
Team social events, free breakfast daily and weekly free lunches.

About the company

Zip Co Limited (ASX: ZIP) is a digital financial services company offering point-of-sale credit and digital payment services. It operates in Australia and the US.