Trust & Safety Associate

The role

As a Trust & Safety Associate, you will protect users by investigating fraud, verifying employers and checking that job ads follow the guidelines. The target start date is 9/14/2026.

What you will do

• Investigate potential fraud, account takeovers and policy violations.
• Verify new employer accounts by phone (inbound and outbound) and email.
• Review job advertisements for compliance with guidelines.
• Analyze and identify emerging scam trends with the team.
• Help refine safety protocols and validation procedures.
• Provide interdepartmental support on account validation and handle user-reported concerns.

Required qualifications

• High school diploma or GED.
• 1-2 years of experience in a customer service, support or client-facing role.
• 1-2 years of experience in fraud detection, compliance, content moderation or a similar Trust & Safety role.
• Ability to attend mandatory in-office training sessions in the Phoenix, AZ office.
• Sharp eye for detail and passion for investigation and problem-solving.
• Excellent time management and organizational skills.
• Collaborative and positive mindset.
• Exceptional communication skills and ability to build rapport.
• Growth mindset and eagerness to learn and implement feedback.
• Proficiency with MS Office Suite (Word, Excel) or Google Workspace.

Benefits

• Competitive salary.
• Exceptional benefits package.
• Flexible vacation and paid time off.
• Employer-matched 401(k) plan.
• Full range of medical, financial and other benefits.

Before you apply

• Mandatory in-office training in the Phoenix, AZ office.
• Target start date is 9/14/2026.

About the company

ZipRecruiter is a leading online employment marketplace that uses AI-driven smart matching to connect job seekers and businesses. It is an equal opportunity employer.