Lead Product Manager, Messaging

The role

You will own product for ZipRecruiter's job seeker messaging, including the email and push notifications sent to job seekers outside the site. You will decide which messages exist, who receives them and when, and how to balance volume against trust and retention.

What you will do

• Own the product for the entire job seeker messaging channel
• Decide which messages exist, their purpose, audience, timing and channel
• Lead thinking on message portfolio volume, frequency and channel mix
• Set and track KPIs such as applications delivered, activation, retention, unsubscribes and complaint rates
• Design, run and interpret A/B experiments with judgment about long-term health
• Work with engineering, data science, machine learning, recommendations and marketplace teams
• Protect deliverability, sender reputation, compliance and opt-in/opt-out systems
• Speak with job seekers and conduct user research

Required qualifications

• 7+ years of product management experience with proven results
• Deeply analytical, comfortable in SQL and fluent in A/B experimentation
• Experience owning email, push or lifecycle messaging at consumer scale
• Experience shipping product features powered by ranking, relevance or recommendation models
• Customer obsession, including speaking directly with users and conducting research
• Strong written and verbal communication
• Self-motivated and driven

Nice to have

• Experience at a two-sided marketplace such as jobs, real estate or rideshare
• Experience building send-decisioning, frequency capping, channel orchestration or growth/CRM automation systems
• Working knowledge of email deliverability, sender reputation and compliance including SMS/RCS

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible vacation and paid time off
• Employer-matched 401(k) plan
• Medical, financial and other benefits

Before you apply

• Equal opportunity employer; equal employment opportunities are provided regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity

About the company

ZipRecruiter is an online employment marketplace that uses AI-driven smart matching to connect millions of businesses and job seekers through mobile, web and email services. It states it has the #1 rated job search app on iOS and Android.