Product Enablement Manager

The role

The Product Enablement Manager makes sure Zone's products are well positioned, adopted and used by internal teams and customers. The role builds training, launch readiness plans, and enablement resources for Product, Support, Customer Success and Professional Services teams.

What you will do

• Develop and maintain a product enablement roadmap aligned with Zone's product strategy and business goals.
• Partner with Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement and Learning & Development.
• Turn product launches and updates into scalable enablement programs.
• Create and maintain training guides, playbooks, onboarding programs, FAQs, technical documentation, knowledge bases and certification tracks.
• Enable Solution Consultants and Customer Success teams with product knowledge and demo best practices.
• Design and deliver product education through workshops, webinars, internal training and customer education.
• Own and maintain Zone's product knowledge hub.
• Set up feedback loops between Product and customer-facing teams.
• Track enablement effectiveness through KPIs such as adoption, engagement and retention impact.
• Support post-launch adoption campaigns and ongoing enablement initiatives.

Required qualifications

• 5+ years of experience in SaaS product enablement, product marketing, product management or a related field.
• Proven experience designing, delivering and measuring product enablement or training programs in a SaaS environment.
• Strong understanding of product enablement strategies, product launches and the customer lifecycle.
• Experience creating scalable learning resources, technical documentation and product knowledge programs.
• Ability to explain complex product concepts clearly to diverse audiences.
• Excellent written, verbal and presentation skills, including facilitating training sessions, workshops or webinars.
• Proficiency with LMS, CMS, knowledge base, collaboration and analytics tools.
• Strong analytical and problem-solving skills.
• Ability to influence and collaborate across cross-functional teams.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Self-motivated, customer-first mindset with ability to take ownership and deliver measurable results.
• Proficiency in written and spoken English.

Nice to have

• Bachelor's degree in Business, Marketing, Communications or a related field.
• Master's degree.

Benefits

• Fully remote, flexible work with high autonomy.
• Equity as part of compensation.
• Benefits described at https://www.zoneandco.com/careers

Before you apply

• United States employment is at-will.
• Non-US positions are offered as fixed-term or permanent contracts based on country of residence, under a written contract.

About the company

Zone & Company Software Consulting LLC is an ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. It serves more than 4,500 customers worldwide across Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management and Record-to-Report.