Functional Consultant, EMEA

The role

This person gathers and analyzes client business requirements, turns them into functional specifications and user stories, and works with technical teams to configure solutions. The role also includes product demos, training, testing, ongoing client support, and pre-sales activities.

What you will do

• Gather and analyze business requirements from customers
• Translate business requirements into functional specifications and user stories
• Collaborate with technical teams to design and configure solutions that meet customer needs
• Conduct product demonstrations and training sessions for customers
• Assist in testing and quality assurance to ensure solutions meet requirements
• Provide ongoing support, troubleshoot issues, and implement enhancements
• Stay updated on industry trends, best practices, and emerging technologies
• Communicate with customers and internal teams to meet project milestones
• Document processes, configurations, and customisations
• Participate in pre-sales activities such as solution presentations and proposal development

Required qualifications

• Bachelor's degree or equivalent professional experience
• 3+ years of experience in a functional consulting role within the fintech industry
• Experience with enterprise software implementation projects, such as ERP, CRM, or other business applications
• Understanding of business processes and ability to analyse and document complex requirements
• Project management skills
• Excellent communication and client-facing abilities
• Ability to work independently and as part of a team in a fast-paced environment
• Analytical thinking and problem-solving skills
• Fluency in English
• Strong attention to detail and ability to meet tight deadlines
• Ability to communicate professionally, both written and verbal

Nice to have

• Additional European languages such as German and/or French

Benefits

• Fully remote, global team
• High-trust flexibility and autonomy
• Benefits supporting life beyond work (details at the company careers page)

Before you apply

• Employment in the United States is at-will
• Outside the US, the position is offered as a Fixed-Term or Permanent Contract based on country of residence, with a written contract

About the company

Zone & Company Software Consulting LLC is an ERP-native AI platform for financial operations built for Oracle NetSuite users. It serves more than 4,500 customers worldwide across areas such as Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report.