Renewal Specialist, Services Sales - APAC

The role

You will manage the full services renewal lifecycle for a global portfolio of customer accounts. You will engage customers before their renewal date, negotiate commercial terms and execute contracts, working with Customer Success, Sales, Finance, Legal and Revenue Operations.

What you will do

• Own and manage a defined renewal book of business across global customer accounts
• Apply customer segmentation to prioritize outreach and execute against a renewal calendar
• Conduct pre-renewal usage and health reviews with Customer Success
• Deliver renewal proposals and negotiate commercial terms within set parameters
• Identify opportunities for early renewals, multi-year commitments and upsell
• Address churn risks through outreach and escalation
• Collaborate with Legal and Finance on timely contract execution and audit-ready documentation
• Manage post-renewal handoff to ensure continuity in service delivery
• Forecast renewals and participate in forecast calls
• Maintain precise CRM records and track retention, churn and renewal cycle time

Required qualifications

• 1 to 2+ years of experience in renewals, customer success, account management or services sales
• Demonstrated success managing renewals at scale in a SaaS or fintech environment
• Strong commercial acumen and ability to lead conversations about value, usage and pricing
• Experience managing churn risk and executing save or win-back strategies
• Familiarity with recurring revenue metrics (ARR, MRR, churn, NRR)
• Proficiency in Salesforce, CPQ tools, DocuSign and other contract management systems
• Excellent written and verbal communication skills with a customer-first mindset
• Strong organization, time management and attention to detail
• A collaborative approach across functions and global time zones

Nice to have

• Bachelor's degree or equivalent experience

Benefits

• Fully remote, global team
• High-trust flexibility and autonomy
• Benefits to support life beyond work (details at the company careers page)

Before you apply

• Employment in the United States is at-will
• Outside the US, the position is offered as a fixed-term or permanent contract based on country of residence, with a written contract

About the company

Zone & Company Software Consulting LLC is an ERP-native AI platform for financial operations built for Oracle NetSuite. It serves more than 4,500 customers worldwide across Quote-to-Cash, Procure-to-Pay, Treasury, Payroll and Record-to-Report.