Technical Writer – Part-Time, Fixed-Term (3 Months) – Australia

The role

Work as a part-time Technical Writer on the Product Enablement team for about 3 months. You will reorganize and expand the ZonePayroll Knowledge Base and build on-demand onboarding modules.

What you will do

• Audit the existing Knowledge Base and prioritize content gaps using support ticket data, analytics and team input
• Read and interpret Jira engineering and development tickets
• Reorganize the Knowledge Base structure to improve findability and readability
• Restructure articles with consistent formatting, headings and metadata for human readers and AI agents
• Update outdated articles and write new ones to close gaps
• Validate technical accuracy through in-app testing and review with SMEs
• Manage and publish content in Zendesk or a similar Help Center platform
• Build a task-based onboarding module for each of the top 10 ZonePayroll customer activities
• Create multimedia content such as screenshots and short videos using Snagit, and interactive content using Genially
• Keep detailed records of new and updated articles and track progress against milestones

Required qualifications

• Bachelor's degree in Technical Communication, English, Instructional Design or a related field, or equivalent practical experience
• 3+ years of technical writing experience creating and managing Help Center or Knowledge Base content
• 2+ years of experience developing on-demand learning or customer onboarding content using instructional design principles
• Demonstrated experience creating and editing multimedia learning content
• Working experience with Jira, including reading engineering tickets
• Based in Australia, with the right to work in Australia

Nice to have

• Payroll domain and/or NetSuite experience
• Familiarity with Zendesk, Snagit and Genially
• Experience structuring content for AI agents or LLM-based search and retrieval

Benefits

• Fully remote, global team with high-trust flexibility and autonomy

Before you apply

• Must be based in Australia with the right to work in Australia
• Offered as a Fixed-Term or Permanent Contract based on country of residence, subject to a written contract

About the company

Zone & Company Software Consulting LLC is an ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. It serves more than 4,500 customers worldwide across the financial lifecycle.