GTM Client Delivery Manager

Bethesda, Maryland, United States; Vancouver, Washington, United States; Waltham, Massachusetts, United States. Posted a month ago

The role

You will guide new and high-value customers through technical onboarding in live working sessions. You will set up integrations between ZoomInfo and their CRM and marketing automation platforms.

What you will do

Lead live, customer-facing onboarding sessions for technical setup, integration and best practices
Set up data flows and integrations between ZoomInfo and CRM and marketing automation platforms such as Salesforce, HubSpot, Marketo and Microsoft Dynamics
Diagnose and resolve integration issues, field-mapping challenges and workflow issues during live calls
Work with Sales, Customer Success, Product and Engineering to share product feedback and hand off customers smoothly

Required qualifications

2+ years of hands-on experience in technical software implementation, customer onboarding, or CRM/Marketing Automation administration
Solid understanding of CRMs (Salesforce, HubSpot, Dynamics, Marketo), data mapping, APIs and integrations
Ability to build rapport quickly and explain complex technical concepts in simple terms
Comfortable managing 15 to 20 concurrent accounts in a fast-paced, high-volume environment

Nice to have

Salesforce or related platform certifications

Benefits

Onboarding program designed to set you up for success in your first 90 days
Ongoing training
Comprehensive medical, dental and vision coverage
Eligibility for future equity awards
401k matching (50% of the first 7% of your contribution)
12 weeks parental leave for primary caregivers, 4 weeks for secondary caregivers
Family forming benefits up to $20k, plus discounts on a Care.com membership
Virgin Pulse wellness program
Optional add-ons such as pet insurance and legal service support

Before you apply

Must be located within 30 minutes of Vancouver, WA, Waltham, MA, or Bethesda, MD

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform for sales, marketing and customer success teams. It is powered by B2B data covering more than 100 million companies and 500 million contacts.